Service Loyalty Is Slipping: The Fix for Dealers in 2026

Service loyalty is breaking and rising parts prices are speeding up the exit. Dealers are feeling pressure on every front, and customers are defecting to independents faster than most stores realize.

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The First Real PBM Reform Win and What the Numbers Say

New federal PBM reforms under the FY 2026 Appropriations Act introduce targeted transparency and reimbursement standards in Medicare Part D. Early data shows these changes could meaningfully improve pharmacy margins with minimal financial risk. The reforms mark a significant and stabilizing shift for retail pharmacy economics.

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2026 Retail Media Predictions

By Leah Logan, Vice President, Retail Media Transformation Retail media has entered 2026 with real momentum, but also growing friction. The channel is stronger than it was a year ago, yet the forces driving growth are shifting, and many long-held assumptions are starting to strain.

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NADA 2026: Why Dealers Who Win the Next Decade Will Have Better Discipline, Not More AI

Sleiman Serhan, Director, Product & Strategy, Automotive For years, the automotive industry has heard the same message: AI will change everything. More automation. More personalization. More efficiency. As we head into NADA 2026, a quieter truth is becoming hard to ignore: AI isn’t the advantage anymore. Discipline is.

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The Power of Mentorship and Leadership in Business: How Developing People Drives Organizational Goals

Mentorship and leadership development are essential drivers of a business management strategy and organizational success. When organizations invest in developing people, they strengthen ethical leadership, improve employee engagement, and enhance overall management strategy. At their best, mentors also act as multipliers — leaders who amplify the intelligence, capability, and confidence of everyone around them. These capabilities influence decision-making, accountability, retention, and the ability to reach annual business goals.

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2026 Spring Trends Report

Spring doesn’t hinge on a single shopping moment like Back-to-School or the Winter Holidays do. It unfolds through dozens of fast, purpose-driven decisions that quietly add up over time. As consumers acclimate to 2026, they remain budget-aware while prioritizing health and convenience. Our 2026 Spring Trends Report examines the 3 behaviors shaping spring spending — and how to approach the season strategically.

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2026 Annual Promotion and Shopper Behavior Trends

A Look Back at a Tumultuous Year and What It Means for What’s Next: After an unpredictable year, 2025 reshaped how shoppers think about value, loyalty, and where, and how, they spend. Economic volatility, shifting priorities, and constant choice pressure pushed shoppers to reevaluate brand relationships. For smaller and emerging CPG brands, these shifts created both new challenges and new opportunities to stand out without the budgets or scale of larger competitors.

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Gratitude at Work to Fuel Employee Connection and Growth

Gratitude at work is more than courtesy, it is a performance instrument that synchronizes teams, strengthens trust, and amplifies results. When organizations practice intentional recognition, engagement increases, turnover declines, and collaboration becomes easier and more effective. 

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How Dealership Marketing Software Powers Hyper-Relevance

Customers today expect personalization, especially from businesses they trust with high-value purchases and services like auto sales and maintenance. But for most car dealerships, delivering personalized offers at scale seems impossible without massive marketing teams or endless manual effort.

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