DIGITAL-FIRST CONSUMER APPEASEMENT PAYMENTS: THE KEY TO FOSTERING LOYALTY

Fragile customer loyalty and the power of peer influence can create liability if customer complaints are not resolved quickly and completely. When brands solve issues effectively, they increase retention. According to our recent survey, 63 percent of unhappy customers are likely to buy a product again if the brand resolves the issue effectively. So, how can brands leverage consumer payments to turn dissatisfied customers into brand advocates for life? The answer is in our new infographic, where we dig into:

• Read more about DIGITAL-FIRST CONSUMER APPEASEMENT PAYMENTS: THE KEY TO FOSTERING LOYALTY

UNLOCK THE LATEST NATIONAL PROMOTION TRENDS AND BENCHMARKS

Inmar’s Promotion Industry Analysis presents national trends and benchmarks for use by brands and manufacturers in effectively executing competitive consumer promotions to activate shoppers. Alongside data-driven insights to position the analyses within the larger contexts of grocery retail and evolving consumer behavior, this report covers promotion distribution and redemption volume, redemption performance, category- and method-specific activity, and redemption activity by class of trade.

• Read more about UNLOCK THE LATEST NATIONAL PROMOTION TRENDS AND BENCHMARKS

To Return and Refund or Just Refund? That is the Question.

Omnichannel retailers should ask for items to be returned in-store.  Conveniently, 60 percent of shoppers prefer to make in-store returns — where they receive a refund or store credit on the spot. Armed with fresh funds, they’re likely to make new purchases while they’re there, connecting the online experience to the physical store. When executed properly, this can differentiate your banner, boost shopper loyalty and increase customer lifetime value.

• Read more about To Return and Refund or Just Refund? That is the Question.

How To Maximize Your Holiday Budget With Promotions & Media

Ready to drive more units this holiday season? There’s still time. If you have funds to push your product for 2022 revenue but are unsure about the best ways to maximize that end-of-year budget, we can help. This holiday season is a unique challenge because shoppers have developed new purchase habits in response to inflation. Keeping this in mind, reaching and activating shoppers will be more challenging than ever — but still entirely possible. 84% of shoppers are actively switching brands due to price increases from inflation.

• Read more about How To Maximize Your Holiday Budget With Promotions & Media

Beauty Trends Outlook

How to drive consumer loyalty and value across channels One thing’s clear, beauty budgets are evolving. Gen Z, millennials, and younger generations are thinking twice before they purchase, analyzing the product value and the brand itself ahead of buying. Brands need to be able to pivot quickly and adapt in order to keep up with beauty consumers' high expectations and standards. 

• Read more about Beauty Trends Outlook

Meet The GLN Standard For DSCSA Serialization (Video)

When it comes to tracking medication, transparency and accuracy are neck and neck in importance. Your pharmacy needs to be able to account for every ownership change during that drug product’s journey. With confidence. ACCURATE TRACKING REQUIRES BETTER FLEXIBILITY.

• Read more about Meet The GLN Standard For DSCSA Serialization (Video)

Optimizing The Reverse Logistics Process Using Analytics

Considering transportation and unit costs to determine the feasibility of a return is no longer the best practice for any business. While returning goods may seem like a straightforward process, it can be complex, time-consuming and expensive. However, by using analytics, businesses can optimize the reverse logistics process and minimize associated costs.

• Read more about Optimizing The Reverse Logistics Process Using Analytics

Rebates Can Be a Great Holiday Gift for Shoppers and Brands.

Over 75% of holiday shoppers are looking for price reductions! Looking for a way to help make the holiday season a success? Digital-first rebates are the gift that keeps on giving. Why? Because not only do shoppers get discounts on their wish list items, you get the gift of valuable shopper data! Our rebates infographic is full of data and insights you can use to unwrap the holiday magic.

• Read more about Rebates Can Be a Great Holiday Gift for Shoppers and Brands.

DO MORE WITH LESS: HOW TO CREATE A PROACTIVE DRUG DIVERSION PREVENTION PROGRAM

It can be difficult to know where to start when creating a diversion program — in this webinar, learn best practices and key elements from experts in the fields of compliance and AI to create a successful program and reduce risk at your organization.  Watch Here

• Read more about DO MORE WITH LESS: HOW TO CREATE A PROACTIVE DRUG DIVERSION PREVENTION PROGRAM