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It’s no surprise shoppers are relying on coupons and incentives, particularly in the wake of record-high inflation that has only recently begun to ease. But how are shoppers from different generations looking for and using those incentives?

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Inmar Intelligence Awarded Medication and Supply Automation Agreement with Premier, Inc.

With this new agreement, Premier’s 4,400 hospitals and health systems will have access to Inmar’s MedEx Tubesafe,Trace and TraySafe Mobile offerings

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Experience The Power Of This Fast, Easy, All-In-One Solution.

Mistakes happen: Products can be damaged during shipping, expired foods can accidentally get left on the shelf, manufacturing defects can impact quality — the list goes on. And, while shoppers might wish for perfection, they realize it’s not always possible. In fact, they’re willing to be understanding, but only if you make it right quickly and easily.  In a recent Inmar survey, 64% of people said they are likely or very likely to buy a product again if the brand resolves the issue effectively.

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In-store vs. Online. What’s Driving Where Shoppers Buy?

Shoppers were predicted to spend heavily during the 2022 holiday season. Despite economic pressures, that turned out to be spot on. The surprise? How much of it didn’t happen on the couch. More than half of online shoppers returned to in-store shopping last season. According to our recent research, online shopping remains beneficial for most merchants — but with in-store shopping back on the table, shoppers are being more selective about where and how they spend their money.

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New Spring Shopping Report Shows Brands That Don’t Offer Savings Risk Losing Loyal Customers

New Inmar Intelligence Spring Trends Guide indicates 73 percent of shoppers will switch, or consider switching, to a different brand because of a coupon or discount

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Smarter Returns Build Better Shopper Loyalty

Merchants used to stand out through location, price and the in-store shopping experience. But the online marketplace changed everything — and continues to rewrite the rules of shopper engagement.  A purchase is just the beginning.  Optimizing the post-purchase experience is the best way to strengthen shopper loyalty and outpace the competition. 

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Get Your Copy Of The One-Pager To See How Finances Will Remain Challenging For Shoppers This Year

As we ramp up into 2023, it’s more important than ever for retailers and brands to understand the financial pressures their shoppers continue to experience. While it may feel like we’re cresting the hill — with inflation rates lower month-to-month — consumers are still seeing significantly higher prices in some categories, like food-at-home.  Let’s take a look at some of the numbers.

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Think You Know Retail Media? We Promise, You Don’t.

Since its inception, retail media hasn’t experienced the level of transformational change many of us expected. Yes, it has evolved slightly — to become an even better monetization tool. But as consumers continue to demand greater value, better experiences, and stronger engagement from retailers and brands, it’s high time to redefine and refresh retail media so it can reach its full potential. 

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Inmar Post-Purchase Solutions & Kiosk Information Systems Now Offer Self-Service Returns Kiosks

Inmar Post-Purchase Solutions, a leading provider of post-purchase customer experience and e-commerce returns solutions, and KIOSK Information Systems (KIOSK), the leading self-service solution provider in North America, have partnered to bring unprecedented convenience and efficiency to the product returns process.

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