How To Build An Expert Deductions Management Strategy

Retailer deductions — at any time — present a risk to brands. Up to 20% of retailer deductions are disputable, but AR teams often lack the time and resources to effectively manage those deductions and reclaim that cash. And in the face of high inflation, supply chain disruptions, and a volatile market, the pressure on AR teams to protect profit margins is higher than ever.

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SCHOOL SHOPPING SHIFTS — CONSUMERS CHANGE THE CURRICULUM

Learn the biggest shopping and spending trends, then build a strategy that rules the playground in 2022.  Consumers are already thinking about how to fill backpacks for the school year, despite prime back-to-school buying season still being a few months away. Compared to 2021, this year’s shopping syllabus focuses less on health — fewer than 15% of consumers expect classes to be held 100% virtually this year. Instead, shoppers are concerned about higher — and increasing — prices for the products they need. 

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INFLATION IS THE NEWEST NORMAL. HOW SHOPPERS ARE ADAPTING

Record-high inflation continues to be a concern for shoppers, with the latest CPI reporting 8.3 percent in April — which is only a slight decrease from March’s 8.5 percent, and still indicative of significant price increases compared to last year. Moreover, if you dig even deeper into the CPI and look at the food-at-home category alone, you’ll find that it’s even higher at 10.8 percent.

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Customer Experience – The Only Competition

Merchants used to stand out through location, price and the in-store shopping experience. But the online marketplace changed everything — and continues to rewrite the rules of shopper engagement.  A purchase is just the beginning.  Optimizing the post-purchase experience is the best way to strengthen shopper loyalty and outpace the competition. 

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This DSCSA Podcast Has All The Details!

With Drug Supply Chain Security Act (DSCSA) implementations rounding the final bend, community pharmacies need to kick into high gear to have their compliance plans in place by the 2023 deadline. It’s crunch time. Good thing we’re providing last-minute advice for nailing DSCSA compliance — this time, in podcast form! 

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How To Leverage The Customer Experience In A Wilder Online Marketplace

In the long list of experiences forever changed by the pandemic, shopping has earned a spot close to the top. 

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Looking For Advice On DSCSA Product Verification?

Illegitimate products are a menace — for your pharmacy and your patients. They need to be handled quickly and confidently. Is your verification process up to the task?

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From Deductions Inspector to Profit Protector In 5 Steps

Deductions are CPGs’ second-highest cost behind cost of goods — and CFOs know effective deductions management can make or break profit margins. While automation and AI have made a splash in back-office functions, people are still a company's most valuable asset — but only if they’re able and empowered to let go of the administrative work and take on higher-level, more strategic responsibilities. This is when automation and people together make an unstoppable team.

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RECORD HIGH INFLATION INCREASES SHOPPER’S FINANCIAL PRESSURES

As prices rise, inflation grows, and supply chain pressures add to shopper woes, shoppers continue to turn to savings and change their purchase behavior. This has led to digital coupons increasing in popularity across almost all categories. Why? They’re easy to find, easy to redeem, and can be personalized to meet a shopper's unique needs. 

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