To Return and Refund or Just Refund? That is the Question.

Omnichannel retailers should ask for items to be returned in-store.  Conveniently, 60 percent of shoppers prefer to make in-store returns — where they receive a refund or store credit on the spot. Armed with fresh funds, they’re likely to make new purchases while they’re there, connecting the online experience to the physical store. When executed properly, this can differentiate your banner, boost shopper loyalty and increase customer lifetime value.

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Optimizing The Reverse Logistics Process Using Analytics

Considering transportation and unit costs to determine the feasibility of a return is no longer the best practice for any business. While returning goods may seem like a straightforward process, it can be complex, time-consuming and expensive. However, by using analytics, businesses can optimize the reverse logistics process and minimize associated costs.

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Data Automation: The Answer to Protecting Profit Margins

Deductions account for 15-20 percent of brand revenue, which means intelligent deductions management can play a significant role in protecting profitability.

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4 Ways to Entice Inflation-Drained Holiday Shoppers

When it comes to holiday spending, nobody likes having to count their pennies. But this year’s rising prices aren’t giving consumers much choice. If retailers want to avoid thinning margins, they’ll need to be sensitive to shoppers’ wallets — and use these four savvy strategies to help customers (and the market) get more from holiday spending. 1:: Promote Early

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Reverse Logistics Is Ready For Greener Returns

Full story published in Reverse Logistics Association   Reverse logistics is transitioning from a traditional linear method to a more sustainable circular process. Changes in shopper behaviors, rising returns, landfill capacity, escalating emissions, emerging supply chain visibility technologies — they’re all contributing to a better understanding of how consumption and the extended value chain impact our planet.

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INFLATION IS THE NEWEST NORMAL. HOW SHOPPERS ARE ADAPTING

Record-high inflation continues to be a concern for shoppers, with the latest CPI reporting 8.3 percent in April — which is only a slight decrease from March’s 8.5 percent, and still indicative of significant price increases compared to last year. Moreover, if you dig even deeper into the CPI and look at the food-at-home category alone, you’ll find that it’s even higher at 10.8 percent.

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Customer Experience – The Only Competition

Merchants used to stand out through location, price and the in-store shopping experience. But the online marketplace changed everything — and continues to rewrite the rules of shopper engagement.  A purchase is just the beginning.  Optimizing the post-purchase experience is the best way to strengthen shopper loyalty and outpace the competition. 

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How To Leverage The Customer Experience In A Wilder Online Marketplace

In the long list of experiences forever changed by the pandemic, shopping has earned a spot close to the top. 

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Optimize Your Post-Purchase Experience: Inmar Intelligence forms Joint Venture with UK-based Doddle

Consumers are buying more online than ever before, but this rapid increase in online sales is creating new challenges for merchants, carriers, and shoppers — particularly in product returns. According to the National Retail Federation, the growth of returned goods from online purchases outpaced the growth of online sales by nearly 5x.

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