shipment quality case study

HOW A LITTLE TECHNOLOGY COULD MEAN A WHOLE LOT OF MONEY

A major national retailer was in trouble. Quality issues with their shipments were delaying speed to shelf and negatively impacting their customers’ buying experiences, resulting in profit erosion. They needed a solution. Having a flexible data platform means better transparency, and more control. And in this case, both were exactly what this retailer needed to upgrade their inbound and outbound shipment quality, killing three birds — delay, poor experience, and waning revenue — with one solution.
ConsumerCarePaymentsBlog_March23

Experience The Power Of This Fast, Easy, All-In-One Solution.

Mistakes happen: Products can be damaged during shipping, expired foods can accidentally get left on the shelf, manufacturing defects can impact quality — the list goes on. And, while shoppers might wish for perfection, they realize it’s not always possible. In fact, they’re willing to be understanding, but only if you make it right quickly and easily.  In a recent Inmar survey, 64% of people said they are likely or very likely to buy a product again if the brand resolves the issue effectively.
consumer post holidays survey reveals more online shoppers are buying in-store

In-store vs. Online. What’s Driving Where Shoppers Buy?

Shoppers were predicted to spend heavily during the 2022 holiday season. Despite economic pressures, that turned out to be spot on. The surprise? How much of it didn’t happen on the couch. More than half of online shoppers returned to in-store shopping last season. According to our recent research, online shopping remains beneficial for most merchants — but with in-store shopping back on the table, shoppers are being more selective about where and how they spend their money.