Retailer Resource Center

Welcome to the online resource for retailers submitting coupons or managing coupon payments. Information on how to submit coupons as a new retailer, an existing retailer with questions about store changes, or documents necessary for our manufacturers to make payment on coupons.


For questions about coupons, payments, or denials, please contact our Trade Relations Response Line at (800) 285-7602 or our Altria Response line at (800) 769-6449.

Sample Coupon Invoice

Download Sample Invoice

Retailer Questionnaire Form

Download in English

Download in Spanish 

Store Change Letter

Please complete the letter only if your store has recently changed ownership, has had a change of address, or you have sold the store and need last payments to be sent to a different address.

Download Store Change Letter

Once completed, please scan and email to with the title Store Change, store name, and ZIP code in the subject line of the email or fax to (336) 631-2902, attention: Trade Support.

Manufacturer Coupon Redemption Policies

View all Coupon Redemption Policies