Reverse Logistics Is Ready For Greener Returns

Ann-Marie Daugherty SVP & President, Supplytech | September 16, 2022


Full story published in Reverse Logistics Association

Reverse logistics is transitioning from a traditional linear method to a more sustainable circular process. Changes in shopper behaviors, rising returns, landfill capacity, escalating emissions, emerging supply chain visibility technologies — they’re all contributing to a better understanding of how consumption and the extended value chain impact our planet.

A true circular economy includes sustainable products with after-life applications, and perhaps more importantly, processes that support economic circularity. And shoppers are ready for it.

A recent survey of US consumers by Forrester, a global market research firm, revealed:

  • 33 percent think more about the planet now than they did before the pandemic
  • 31 percent spend more time thinking about global challenges
  • 32 percent plan to prioritize companies actively reducing their environmental impact
  • 68 percent plan to step up their efforts to identify eco-friendly brands
  • 61 percent seek out energy-efficient labels when making purchases

Corporations taking proactive measures to reduce their carbon footprint are attracting like-minded consumers. This, combined with the highest return rates in history, makes reinventing reverse logistics a “need” for merchants and a “want” for consumers — two key ingredients for creating truly circular processes.

Embracing an integrated, end-to-end returns platform makes more sustainable returns possible and supports not just profits, but the planet and the people on it. That’s a big step forward for the supply chain industry. And an even bigger step forward in transforming linear business functions into a sustainable circular economy.