Thought Leadership: E-commerce & Returns

How do you offer shoppers the healthy options they want, both in-store and online? Data.

It's not easy to meet shopper demand for healthy food options, especially now that hybrid shopping is here to stay. But understanding your customers' needs is the key to success. The grocery industry has been making great strides in offering healthier products in response to feedback from consumers, but there’s more work to do. As shopper preferences become more specific — think vegan, paleo, gluten-free and keto — it’s become even more critical to anticipate their needs and provide personalized recommendations and offers to help meet those needs. 

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Hybrid shopping is here to stay. Have you embraced an omnichannel approach?

The grocery shopper journey is an ever-changing maze. With so many channels to choose from, it’s difficult to keep up with the latest marketing and advertising tactics. And for those food retailers and brands trying their best to stay on top of things, it can be hard to get ahead. Customers change their minds about brands in a split second, and will move on to another store or brand if they don’t feel like they are being appreciated or catered to — personally and seamlessly — across all touchpoints.

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Choosing a Reverse Logistics Provider: What You Need to Ask

With product returns growing exponentially alongside increasing e-commerce and in-store sales, it’s never been more critical for retailers to partner with a fully qualified reverse logistics provider.  To find a provider capable of efficiently managing the tremendous returns volume while maximizing value recovery, retailers need to ask some hard questions. And get clear answers.

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Who’s Going to Pay for All This E-commerce?

Online shoppers have become used to free shipping on purchases and returns. And omni-channel retailers and dedicated online sellers have, for the most part, become used to picking up the tab. But do merchants have to pay for everything or are there options for containing (or even cutting) growing logistics costs?

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6 WAYS GROCERY SHOPPING IS GOING TO STAY HIGH-TECH

We recently conducted a survey of grocery shoppers, and asked them about their in-store and online shopping habits. What they told us might just change grocery shopping forever.  We’ve compiled some of the most interesting data points, and put them together in our newest infographic. If you’re in the grocery business, or just want to know more about shopper’s buying habits today and beyond, you don’t want to miss this. 

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Secrets to Effective and Efficient Returns Management and Processing

Managing your own product returns and reverse supply chain can be costly and labor intensive. Consequently, this effort often comes at the expense of the forward supply chain and getting products to customers. The returns process, steeped in complexity, causes many trading partners to opt for the easiest, but not the most profitable, resolution – to simply write the returns off as a loss.

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IF YOU DON’T HAVE A STATE-OF-THE ART E-COMMERCE SOLUTION, YOU COULD BE MISSING OUT ON YOUR FAIR SHARE OF A $100 BILLION DOLLAR MARKET.

*/ /*-->*/ Does your e-commerce solution seamlessly integrate Programmatic Media, Incentives, Loyalty, Intelligent In-store, Payments and Settlement?

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Speed is key to “owning” the post-purchase ecosystem

Our new Post-Purchase Experience Management solution provides superior visibility and functionality throughout the post-purchase ecosystem -- enabling retailers to improve profitability and delight customers by maximizing value recovery on returns while exceeding consumers’ post purchase expectations. And we can put our solution in place fast.

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Sending Returned Products to Landfills Echoes Mom’s Wrath

Remember when Mom used to chide you for throwing away things that she thought were still useful? You can hear her voice echoing in your head right now, “Don’t you DARE throw that away -- someone might want it -- it’s still perfectly useful! That’s like throwing away money! What are you thinking???”

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