END-TO-END POST-PURCHASE EXPERIENCE SOLUTIONS
Inmar and Doddle Form Joint Venture:
Inmar Post-Purchase Experience Solutions
Delight customers online, increase loyalty and improve profitability.
As the complexities of e-commerce grow alongside consumer demand for a frictionless delivery and returns experience, omnichannel retailers and dedicated online sellers must have superior visibility and functionality throughout the post-purchase ecosystem if they’re to remain competitive. The Inmar Post-Purchase Experience Solution optimizes your customer’s delivery and returns experiences. The end-to-end solution also includes returns management and returns processing services to maximize value recovery and help companies improve their sustainability initiatives. Additionally, the Inmar Post-Purchase Experience Solution continues to expand its network of pick up / drop off (PUDO) locations – providing even greater operational efficiencies and unparalleled shopper convenience,
Providing critical post-purchase functionality -- from shipping through return.
Delivery Experience
The optimal post-purchase experience begins with real-time communication with shoppers and carriers.
Returns Processing
Inmar collects and analyzes more returns data than any other reverse logistics provider. We also process physical returns at 27 sites — including 7 client facilities — and have 46 SaaS installations in North America.
RETURNS EXPERIENCE AND RETURNS INITIATION
Our technology supports the full returns process — from post-purchase communications to returns initiation to refund — improving customer experience, loyalty and lifetime value. Returns Initiation is also easy for both customers and merchants. This facilitates a positive and profit-protecting returns process that captures data and delivers critical insights for improving customer satisfaction along the entire post-purchase journey.
Prescriptive Analytics and Transportation Insights
Prescriptive Analytics and Transportation Insights that inform accurate delivery estimates and alert merchants to at-risk deliveries, allowing them to get ahead of customer experience issues and move proactively to protect consumer relationships.