OPTIMIZE POST-PURCHASE EXPERIENCES FOR CUSTOMERS.

MAXIMIZE VALUE RECOVERY FOR MERCHANTS.

98%
of shoppers report delivery impacts their brand loyalty
72%
of shoppers say their returns experience influences buying again from the seller

As e-commerce grows, so do consumer demands for a frictionless delivery and returns experience. You need superior post-purchase visibility and functionality to remain competitive — and Inmar’s Post-Purchase Solutions do just that.

Streamline your operations and provide unparalleled shopper convenience through our nationwide network of pick-up / drop-off (PUDO) locations. Enjoy frictionless returns management and processing services that maximize value recovery. Even improve your sustainability initiatives.

Our platform optimizes the delivery and returns experience for both you and your customers.

End to end.

 

END-TO-END. CUSTOMER-CENTRIC. SUSTAINABLE.

Our ProductLifecycle Cloud, powered by the GoodsSync™ platform, is designed to optimize the customer experience while enabling clients to operate more responsibly — both fiscally and environmentally.

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CRITICAL POST-PURCHASE FUNCTIONALITY. 
SHIPPING THROUGH RETURN. 

Delivery Experience

Delivery Experience

The optimal post-purchase experience begins with real-time communication. Using advanced analytics and transportation insights, we auto-alert estimated delivery dates to both carriers and customers — improving service levels, boosting loyalty and reducing customer inquiries.

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Returns Processing

Returns Processing

Inmar collects and analyzes more returns data than any other reverse logistics provider. We also process physical returns at 27 sites — including 7 client facilities — and have 46 SaaS installations in North America.

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RETURNS EXPERIENCE AND RETURNS INITIATION

RETURNS EXPERIENCE AND RETURNS INITIATION

We support the full returns process — from communication to initiation to refund — with critical data insights. Boost customer loyalty and lifetime value with easy returns, facilitating a positive, profit-protecting post-purchase journey for both customer and merchant.

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