Optimizing the post-purchase experience for consumers while maximizing profitability and value recovery for merchants.

END-TO-END POST-PURCHASE EXPERIENCE SOLUTIONS

98%
of shoppers report delivery impacts their brand loyalty
72%
of shoppers say their returns experience influences buying again from the seller
 

Inmar and Doddle Form Joint Venture:

Inmar Post-Purchase Experience Solutions

Delight customers online, increase loyalty and improve profitability.

As the complexities of e-commerce grow alongside consumer demand for a frictionless delivery and returns experience, omnichannel retailers and dedicated online sellers must have superior visibility and functionality throughout the post-purchase ecosystem if they’re to remain competitive. The Inmar Post-Purchase Experience Solution optimizes your customer’s delivery and returns experiences. The end-to-end solution also includes returns management and returns processing services to maximize value recovery and help companies improve their sustainability initiatives. Additionally, the Inmar Post-Purchase Experience Solution continues to expand its network of pick up / drop off (PUDO) locations – providing even greater operational efficiencies and unparalleled shopper convenience,

Providing critical post-purchase functionality -- from shipping through return.

Delivery Experience

Delivery Experience

The optimal post-purchase experience begins with real-time communication with shoppers and carriers.

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Returns Processing

Returns Processing

Inmar collects and analyzes more returns data than any other reverse logistics provider. We also process physical returns at 27 sites — including 7 client facilities — and have 46 SaaS installations in North America.

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RETURNS EXPERIENCE AND RETURNS INITIATION

RETURNS EXPERIENCE AND RETURNS INITIATION

Our technology supports the full returns process — from post-purchase communications to returns initiation to refund — improving customer experience, loyalty and lifetime value. Returns Initiation is also easy for both customers and merchants. This facilitates a positive and profit-protecting returns process that captures data and delivers critical insights for improving customer satisfaction along the entire post-purchase journey.

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Prescriptive Analytics and Transportation Insights

Prescriptive Analytics and Transportation Insights

Prescriptive Analytics and Transportation Insights that inform accurate delivery estimates and alert merchants to at-risk deliveries, allowing them to get ahead of customer experience issues and move proactively to protect consumer relationships.