RETURNS PORTAL

Let shoppers book returns online, no paper required.

Convenient returns keep customers happy

81% of consumers think retailers need better returns processes. Inmar’s digital returns platform allows customers to initiate returns, choose a location, and state the reason for the return. The system automatically updates them on their return and refund status using fully branded communications.

INMAR’S RETURNS PORTAL LETS RETAILERS DIGITIZE THE RETURNS JOURNEY

Reduce Costs

Reduce Costs

  • No more pre-printed labels
  • Use our dynamic rules engine to enforce return policies
  • Reduce returns with actionable insights
Increase Revenue

Increase Revenue

  • Recapture the sale with targeted marketing content
  • Promote exchanges over refunds
  • Increase customer lifetime value by improving their experience
     
Improve Sustainability

Improve Sustainability

  • Reduce the paper in the returns process with the help of the Label Broker® feature
  • Increase the number of convenient drop off points to reduce the need for multiple trips

INMAR RETURNS PORTAL FEATURES

  • Digitized end-to-end returns journey
  • Fully customizable retailer branded returns portal
  • Retailer branded customer communications
  • Paperless returns with an option to print a label
  • Integrated returns tracking
  • Capability to offer paid or free returns
  • Return rule settings e.g. non-refundable items
  • Return approval options
  • Returns data dashboards

Truly understand customer behaviour, lifetime value and profitability.

Real-time Reporting

Collect valuable and actionable insights to grow your business, reduce costs and improve the customer experience with real-time reporting.

Single View Dashboard

The Inmar Post-Purchase Returns Portal makes it easy to get a single view
of all your returns data.

SKU-level data

For more granular issues, quickly identify problems by drilling down into SKU-level data.

DOWNLOAD DATA

Easily download all returns data for additional analytics and insights.

Customer Journey

Inmar’s Returns Portal allows customers to initiate returns from your website, app, or chat service. Then they choose how to get their item back to you.

phone 1

Customer decides to return

phone2

They select which items to return

phone 3

Reason codes captured

phone 4

Customer selects return location

phone 5

QR code received or option to print label

phone 6

Customer receives confirmation email

RETURNS INTEGRATIONS

Our digital returns portal integrations are quick and easy to deploy, enabling you to create e-commerce returns experiences that attract customers, create differentiation, and foster loyalty — faster. We have pre-build APIs for the platforms below; however, we quickly create custom integrations as needed.


SHOPIFY


MAGENTO


SALESFORCE

 

GET ACCESS TO THE RETURNS PORTAL

See how much simpler your returns process could be. Get started by completing the form below.