Top 10 Retailer Returns Management and Consolidation Case Study

TOP 10 RETAILER GETS $31M ANNUAL ROI FROM RETURNS SAAS AND CONSOLIDATION

 

SITUATION

A top-10 national big-box retailer needed to consolidate returns processing and improve returns management, vendor returns consolidation and liquidation yield.

  • They were sorting returns at 450+ store locations, utilizing labor resources across the company’s entire footprint, sending small shipments and single packages to vendors receiving returns.
  • The company also wanted better software for returns data visibility to aid forward-focused segments of the company, as well as improved warehouse management.
  • Their software at the time was cumbersome and required constant coding changes.

 

STRATEGY

Inmar Intelligence developed a customized SaaS solution, built to meet the retailer’s specific supply chain infrastructure and vendor interlocks, processing needs and business rules for disposition of returns and overstocks.

 

RESULTS

  • Inmar’s SaaS solution improved data visibility. Enabled data sharing with vendors and let merchandisers see return trends in categories to better inform buying decisions. 
  • Moved returns consolidation from back-store at 450+ locations to 13 distribution depots. Saved $4M monthly in store labor and reduced transportation runs.
  • Consolidated vendor returns to truckloads vs individual packages. Improved returns recovery through new consolidation fee. Saved vendors time and expense, receiving by truckload vs individual packages from store sort.
  • Achieved better shipping and inventory visibility. Enabled shipping to vendors more frequently to improve warehouse space management.

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