IN-STORE RETURNS FOR ONLINE PURCHASES

Bringing customers to your stores with a convenient returns option.

WHY IN-STORE RETURNS?

Inmar’s intuitive app allows you to serve your customers quickly and effectively. Store personnel scan, store, and dispatch returned products.

HOW IT WORKS

Customers either initiate a return digitally or simply come to the store with their items. The staff member captures the return information by scanning a QR code or returns label or asks the customer some basic questions. Staff accepts and stores the return, and the customer receives an email receipt.

Customer Journey

phone 1

Customer brings a return to store

phone 2

Staff add information to their device

phone 3

Customer hands over the item

phone 4

Customer receives a confirmation email

phone 1

Customer starts return online

phone 2

Customer selects store

phone 3

Customer receives QR code

phone 4

Customer hands over item(s) in store

phone 5

Customer receives confirmation email

BENEFITS


REVENUE RECAPTURE

40% of customers returning in-store make an additional purchase

Staff Experience

Intuitive app on existing store devices makes life easier for staff

Rapid Deployment

Go live in stores quickly with minimal disruption