Customers either initiate a return digitally or simply come to the store with their items. The staff member captures the return information by scanning a QR code or returns label or asks the customer some basic questions. Staff accepts and stores the return, and the customer receives an email receipt.
WHY IN-STORE RETURNS?
Inmar’s intuitive app allows you to serve your customers quickly and effectively. Store personnel scan, store, and dispatch returned products.
HOW IT WORKS
Customer Journey
1
Customer brings a return to store
2
Staff add information to their device
3
Customer hands over the item
4
Customer receives a confirmation email
1
Customer starts return online
2
Customer selects store
3
Customer receives QR code
4
Customer hands over item(s) in store
5
Customer receives confirmation email
BENEFITS
REVENUE RECAPTURE
40% of customers returning in-store make an additional purchase
Staff Experience
Intuitive app on existing store devices makes life easier for staff