Conversational Commerce

Engage, Inspire, Motivate. Here’s How We’ve Done It.

SCALABLE, 1:1 PERSONALIZED Conversational Commerce PLATFORM DESIGNED TO DRIVE ENGAGEMENT, PURCHASE, AND LOYALTY.

Inmar Intelligence’s Conversational Commerce platform combines personalized chat experiences, Artificial Intelligence, Natural Language Processing, and commerce — all working in unison.

It  allows brands to engage customers in preferred communication channels, provide personalized content and incentives, and drive trust and loyalty.

 

Authentic Engagement doesn’t just happen

When delivered through Conversational Commerce, offer redemption rates are 12X industry standard

Citation - Inmar Intelligence internal data

Authentic Engagement doesn’t just happen

Users entering a messaging conversation with a brand are 24X more likely to engage further, compared to users who open an email

Citation - Inmar Intelligence internal data; Campaign Monitor, “What is a Good Email Click-Through Rate for 2019,” March, 2019

Consumer Loyalty doesn’t just happen

80% engagement rate & 30% redemption rate on remarketing offers among engaged Conversational Commerce audiences

OUR PLATFORM

The End-to-End Conversational Commerce Experience


OPTIMIZED, TARGETED MEDIA
Engage targeted audiences, including known shoppers through first-party retail data.

A MULTITUDE OF ENTRY POINTS
Attract users through targeted social ads, influencer content, email, in-store signage and more.

PERSONALIZED CHAT ENGAGEMENT
Chat 1:1 with consumers at scale using smart decision trees and/or AI-enabled responses.

OMNICHANNEL CONVERSATIONS
Connect with consumers across preferred channels like Facebook, Instagram, SMS, Twitter, or on your own website.

COMMERCE ENABLEMENT & OFFER FULFILLMENT
Facilitate seamless purchasing and offer/rebate redemption from online or offline purchases.

REENGAGEMENT & NOVELTY
Continually reengage consumers by way of new bot experiences and updated incentives.

 

See All Case Studies

Engage, Inspire, Motivate.Here’s How We’ve Done It.

WE HELPED BRING A NEW, INTRICATE PRODUCT TO MARKET

With a new product hitting shelves at a key electronics retailer, Bose needed help educating consumers about the benefits of their noise-masking Sleepbuds™. Through the conversational commerce experience, Bose was able to identify consumers’ sleep challenges and provide relevant content to support their needs.

WE UTILIZED CONVERSATIONAL COMMERCE TO CONNECT REAL-TIME EVENTS TO IN-STORE PURCHASE

Monday Night Football just got more satisfying! The Snickers’ Hunger Handoff promotion drove awareness and product trial through real-time event messaging based on live football plays.

WE PROVIDED BARGOERS WITH A SAFE RIDE HOME

Beer is awesome, but beer + a Lyft home is even awesomer. Anheuser-Busch promoted responsible drinking by reaching over 18 million consumers, encouraging them to message with portfolio brands directly to receive a Lyft ride credit to get home safely.

WE HELPED PARENTS SAVE MONEY ON THE ESSENTIALS

Pampers® wanted to incentivize diaper shoppers to purchase and sample their Swaddlers™ diapers by offering a seamless $10 rebate on any Pampers purchase over $48. Talk about lightening their load!

See All Case Studies

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Powered by ShopperSync™

Effectively target known shoppers and guide them to customized chat experiences with ShopperSync™, our exclusive data intelligence platform. Through direct connections to multiple retail and shopper touchpoints, ShopperSync™ mobilizes transaction and behavioral data to power your ability to reach and engage with the right shopper audiences.

FEATURED POSTS AND GUIDES

Download Our New Guide and Give These 4 Adult Beverage Personas a Shot!

Download Our New Guide and Give These 4 Adult Beverage Personas a Shot!

Not unlike sports fandoms or media viewerships, the adult beverage category hosts a lush ecosystem of unique personas ranging from die-hard brand fans to renegade samplers. The diversity of shoppers within this product category presents as many opportunities as it does challenges, making behavioral data and insider knowledge a valuable resource for marketers. 

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Are you ready to implement AI-enabled chatbots within your website and/or social channels? We can help!