TECHNOLOGY-DRIVEN MANAGEMENT SOLUTIONS FOR Rx RETURNS

STREAMLINE YOUR RETURNS PROCESS!

WE LEAD WITH TECHNOLOGY

We’re the leader in pharmaceutical returns not just because we process >95% of the industry’s wholesale returns (85% nationwide) but because the advanced solutions we provide help you manage those returns more efficiently and more sustainably, with a clear path to compliance.

85%


of U.S. pharmaceutical returns flow through us

99%


processing accuracy 

100+


million units processed

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SERVICE OPTIONS THAT FIT YOUR NEEDS

Take advantage of transparent credit reconciliation with trading partner identification you can count on. Research customer inquiries, manage wholesaler returns by distribution center, and collaborate with individual trading partners to forecast regional dispensing demand.

You can be sure the proper return policies are always applied — choose from multiple validated, SOC-compliant service options!

in the pharmacy

Specialized Handling with Enhanced Validation

  • Optimal for high-value items

  • Photo service option with multiple image capture

  • Dynamic reporting for brand protection, auditing and potential counterfeit identification

checking the shelves

One Touch Advantage® for Fastest Speed to Credit

  • Reduced physical processing and discrepancies

  • Reduced risk of lost shipments

  • Improved product identification accuracy 

  • Smaller carbon footprint

Serialized Data Decommissioning

As an authorized trading partner, we provide serialized data using GS1 EPCIS standards for manufacturer decommissioning events to create the interoperable, automated interface you need.

  • Supports DSCSA compliance through and beyond FDA stabilization period
  • Prevents fraudulent credits
  • Provides certainty of final product disposition
  • Supports verification and brand protection

Analytics and Reporting

Our pharmaceutical analytics application is designed specifically to meet the information needs of the manufacturer — providing immediate access to consolidated returns and recall databases.

  • Analyze data to determine source reduction opportunities

  • Identify and utilize trends and RA cycle times

  • Address variances in returns practices

  • Analyze aging product levels

  • Measure the effectiveness of both open and closed recalls


View invoices, partner discrepancies, shipment tracking numbers and proof of destruction — or  integrate outside data sources like sales date, third-party files and more!

Quality and Continuous Improvement

Facility and process quality control are part of standard agreements, along with training and SOPs — services fueled by the precision and thoroughness of our data capture.

  • Up to 20% of all products undergo independent checks to ensure quality and accuracy

  • Our process flow is designed to review each step's accuracy before proceeding to the next

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QUALITY ASSURANCE PROGRAM

Need a quality assurance program that complies with CFR requirements? One with a robust quality management system that oversees the entire product cycle? Ours includes documentation, quality practices from processing to final disposition and even an additional level of service, a dedicated quality manager.

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WE CARE ABOUT SUSTAINABILITY

Our waste-to-energy program supports sustainability by taking the products we remove from the supply chain and converting them into usable energy.

14+

Million kilowatt hours produced annually

26,000+

Barrels of oil saved annually

1300+

Homes powered annually

 

READY FOR MORE EFFICIENT Rx RETURNS? TALK TO AN EXPERT