SITUATION

Premier Health in southwest Ohio was receiving recalls from multiple sources at once and burning both time and money keeping a manual paper trail. Just a review could take 15 minutes or more per recall notification, and there was no way to know if the product had been purchased without a time-consuming physical search. This made mitigation inefficient and updating or referencing records difficult. Waiting for recall information from the manufacturer could take days or weeks — time that impacted product could still be in use — and there was always a risk the letter could be lost in transit. That wait was putting patients and staff at risk.

STRATEGY

• Premier Health adopted OneRecall®, the nation’s leading recall management system, to digitize and streamline its recall management and create an electronic audit trail
• Recognizing the need for a solution to the Drug Supply Chain Security Act (DSCSA), they evaluated multiple solutions, and with preferred vendor status with their GPO, ultimately chose RxTransparent®, Inmar’s DSCSA solution
• To enhance recall workflow, DSCSA purchase data was connected to OneRecall through the RxTransparent automatic data feed to make inventory-specific product matching possible

RESULTS

• Continuous, real-time data and inventory matching have meant faster, more accurate recall removal and reconciliation, with Premier Health personnel making anywhere from 5-7 product pulls per month
• Having a digital record of every recall has made the audit trail quick and easy to access, giving staff the freedom to focus on patients instead of paperwork
• Recalls and safety alerts now originate from and are managed by a single source of truth, which means more accurate reporting and clearer, faster product removal
• Easy access to this information has enhanced the staff’s work routine and helped ensure Premier Health’s facilities are dispensing legitimate products that won’t affect patient care
• One medical professional said he “wasn’t sure what [he] would do without these systems”