BizReport’s 2021 Predictions provide insight into what retailers, CPGs and marketers can look forward to in the new year. See what’s in store for e-commerce, which grew like crazy in 2020 due in part because of COVID-19 restrictions. Will it continue to expand? Discover how authentic content, created by trusted Influencers, might shift how we all approach omnichannel marketing. And find out how social commerce is creating new audiences for personalized messaging.