Thought Leadership: Supply Chain

Buy Now/Pay Later Carries Myriad Challenges for Return Policies

On the surface it presents as a not-bad idea. Enable an online shopping experience that drives purchase by providing consumers the ability to order immediately and pay over time. Accelerated sales and initial shopper satisfaction, right? It’s an obvious “win-win.” Or so it would seem. 

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Enabling a Superior Post-Purchase Experience for Merchants and Consumers

Successful e-commerce starts with a user-friendly purchase experience. But, if omnichannel retailers and dedicated online sellers want those purchases to repeat, they need to ensure that customers enjoy on-time-as-expected delivery and, when necessary, an easy and effortless returns experience.

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Supply Chain Now Livestream: Maximizing Value Recovery on Returns

Curtis Greve, our VP of Liquidation -- and unofficial Master of the Secondary Market -- sat down with Supply Chain Now for their Reverse Logistics Livestream to share insights into what online sellers need to do to optimize their returns management and maximize value recovery for customer returns, overstocks and excess inventory. 

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Retailers Need to Prepare for a “Hazardous” Holiday Returns Season

If you thought states were all-consumed contending with the coronavirus, think again. Even in the midst of the pandemic, environmental regulators and local governments are aggressively penalizing retailers for how they handle returns that are deemed hazardous under environmental regulations that govern the waste stream.  And the ongoing civil enforcement is costing merchants millions of dollars in settlements and fines. Millions.

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DSCSA Mini-Panel: Recall Management

Drug recalls, as often as they occur, are not “business-as-usual” for stakeholders in the healthcare ecosystem. Pharma manufacturers, retail pharmacies and health systems each face unique challenges with every market action -- and each require individualized assistance in responding. Check out this video to get the “topline” on recall requirements and the help available from Inmar’s experts.  

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Holiday Returns 2020: Online Shopping, Returns Higher than Ever

Holiday shopping is always a big time for returns, but shifts in shopping habits during the COVID-19 pandemic are raising questions about what holiday returns will look like this year. Shoppers gave us some surprises on their holiday shopping and returns expectations in a recent Inmar Intelligence survey, showing significantly more people planning online gift shopping because of the pandemic.

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Four Considerations When Choosing a Reverse Logistics Provider

Managing your own product returns and reverse supply chain can be costly and labor intensive. This effort draws focus and resources away from the forward supply chain and the all-important function of getting products to your customers.

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What’s Now vs What’s Next in Supply Chain – Both are Important

Supply Chain has been a major focus through the COVID-19 pandemic, and depending on the nature of your particular business, the attention is likely on some very specific challenges. 

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Solving Returns Abuse Can Be Profitable And Cost-Effective

Returns abuse is sometimes a complex riddle, but it’s far from a lost cause. More often than not, there are good, common-sense answers. Inmar has been solving return management riddles for 40 years -- we’ve seen everything and we’ve built software and processing on that experience that consistently, cost-effectively brings answers to just about any situation.

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