Thought Leadership: Supply Chain

Embrace the Negative — Capitalize On Online Returns

Although the logistics burden of higher rates of e-commerce returns is not the happiest picture, the truth is that returns are neither a necessary evil nor indication of customer dissatisfaction.

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What Happens to Returns?

  Get the inside scoop on what happens to products when they are returned to the store. We shared the details with CBS Sunday Morning's Rita Braver, check it out below!    

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Stargazing Around Grocery: Inmar Insights into 2019

It's not easy to know what lies ahead for retail grocery, but our experts have collaborated on an insightful forecast into the future for this ever-changing vertical.

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Supply Chain Scorecards: A Tool for the Times

Understanding and addressing — as quickly and completely as possible — issues within the supply chain has never been more important as consumer expectations around quality have never been greater.

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How to Optimize Your Customer's Return Experience

The sense of urgency driven by today's digitally driven "culture of instant gratification" has created a demanding customer sentiment. They want free shipping on returns, prepaid return labels in the box with online purchases, and they often decide who they'll buy from based on which seller makes returns the easiest.

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The Dynamics of Food Donation

It's estimated that more than one-third of the U.S. food supply goes to waste. It's incumbent upon all of us with the power to help make more food available to more people to play our full part in addressing this serious and compelling issue. Inmar, as one the nation's leading returns logistics providers, enables delivery of 15 to 20 million pounds of usable product — donated by retailer and manufacturer clients -- to food banks every year.

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Celebrating National Returns Day, or Bracing for it? There's Profit in Knowing the Difference.

An estimated $9B worth of merchandise will be returned in this season's holiday returns aftermath. As e-commerce sales boom, poor returns experiences could make for a customer-satisfaction bust. Learn how Inmar can handle your returns AND help you satisfy customers.

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Don't Just Say It's a Shame — How You and I Can Help Solve the Opioid Crisis

You may be an unwitting player in the American opioid addiction crisis. You may be confident that you're not, but consider this unfortunately common scenario:

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Why Retailers Need to Solve for Ecommerce Returns

Paradigm-shifting questions seemingly pervade every decision in the retail space today. Will brick-and-mortar stores exist? Can a retailer compete with Amazon online? How do I drive store versus web traffic? How do I plan for a supply chain when I am not exactly sure where the last mile is? And, of course, how will the Presidential election impact the economy and my business?

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