Thought Leadership: Supply Chain

4 Ways to Entice Inflation-Drained Holiday Shoppers

When it comes to holiday spending, nobody likes having to count their pennies. But this year’s rising prices aren’t giving consumers much choice. If retailers want to avoid thinning margins, they’ll need to be sensitive to shoppers’ wallets — and use these four savvy strategies to help customers (and the market) get more from holiday spending. 1:: Promote Early

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Reverse Logistics Is Ready For Greener Returns

Full story published in Reverse Logistics Association   Reverse logistics is transitioning from a traditional linear method to a more sustainable circular process. Changes in shopper behaviors, rising returns, landfill capacity, escalating emissions, emerging supply chain visibility technologies — they’re all contributing to a better understanding of how consumption and the extended value chain impact our planet.

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Customer Experience – The Only Competition

Merchants used to stand out through location, price and the in-store shopping experience. But the online marketplace changed everything — and continues to rewrite the rules of shopper engagement.  A purchase is just the beginning.  Optimizing the post-purchase experience is the best way to strengthen shopper loyalty and outpace the competition. 

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How To Leverage The Customer Experience In A Wilder Online Marketplace

In the long list of experiences forever changed by the pandemic, shopping has earned a spot close to the top. 

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Optimize Your Post-Purchase Experience: Inmar Intelligence forms Joint Venture with UK-based Doddle

Consumers are buying more online than ever before, but this rapid increase in online sales is creating new challenges for merchants, carriers, and shoppers — particularly in product returns. According to the National Retail Federation, the growth of returned goods from online purchases outpaced the growth of online sales by nearly 5x.

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RETURN TO SPLENDOR: HOW DATA-DRIVEN RETURN STRATEGIES INCREASE PROFITS AND IMPROVE THE CUSTOMER EXPERIENCE

Original published in Retail Dive: https://www.retaildive.com/spons/return-to-splendor/609800/   Peak selling season is right around the corner, and supply chains across the globe continue to face unprecedented challenges — material shortages, insufficient labor pools, and transportation inconsistencies, just to name a few. While demand for goods may be high, limited supply could push prices up and total sales volume down. As a result, retailers need to ensure they protect margins on every order. 

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Why a Good Return Experience is High Priority for Online Shoppers

The growth of returns from online purchases is outpacing the growth of online sales by nearly 5 times. To better understand the dynamics of online sales and returns, Inmar Intelligence surveyed 1,000 adult shoppers that had returned at least one online purchase within the past three months.

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Choosing a Reverse Logistics Provider: What You Need to Ask

With product returns growing exponentially alongside increasing e-commerce and in-store sales, it’s never been more critical for retailers to partner with a fully qualified reverse logistics provider.  To find a provider capable of efficiently managing the tremendous returns volume while maximizing value recovery, retailers need to ask some hard questions. And get clear answers.

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Who’s Going to Pay for All This E-commerce?

Online shoppers have become used to free shipping on purchases and returns. And omni-channel retailers and dedicated online sellers have, for the most part, become used to picking up the tab. But do merchants have to pay for everything or are there options for containing (or even cutting) growing logistics costs?

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