Thought Leadership: Supply Chain

Why a Good Return Experience is High Priority for Online Shoppers

The growth of returns from online purchases is outpacing the growth of online sales by nearly 5 times. To better understand the dynamics of online sales and returns, Inmar Intelligence surveyed 1,000 adult shoppers that had returned at least one online purchase within the past three months.

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Choosing a Reverse Logistics Provider: What You Need to Ask

With product returns growing exponentially alongside increasing e-commerce and in-store sales, it’s never been more critical for retailers to partner with a fully qualified reverse logistics provider.  To find a provider capable of efficiently managing the tremendous returns volume while maximizing value recovery, retailers need to ask some hard questions. And get clear answers.

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Who’s Going to Pay for All This E-commerce?

Online shoppers have become used to free shipping on purchases and returns. And omni-channel retailers and dedicated online sellers have, for the most part, become used to picking up the tab. But do merchants have to pay for everything or are there options for containing (or even cutting) growing logistics costs?

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Speed is key to “owning” the post-purchase ecosystem

Our new Post-Purchase Experience Management solution provides superior visibility and functionality throughout the post-purchase ecosystem -- enabling retailers to improve profitability and delight customers by maximizing value recovery on returns while exceeding consumers’ post purchase expectations. And we can put our solution in place fast.

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Don’t let your liquidation program compete with your primary sales channel

Effective liquidation of overstocks and returns is critical to maximizing product lifecycle value and protecting the bottom line. And, if properly monitored and controlled, the secondary market can make a lot of money for both retailers and manufacturers while keeping product out of landfills and meeting everyone’s sustainability goals.

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Sending Returned Products to Landfills Echoes Mom’s Wrath

Remember when Mom used to chide you for throwing away things that she thought were still useful? You can hear her voice echoing in your head right now, “Don’t you DARE throw that away -- someone might want it -- it’s still perfectly useful! That’s like throwing away money! What are you thinking???”

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Buy Now/Pay Later Carries Myriad Challenges for Return Policies

On the surface it presents as a not-bad idea. Enable an online shopping experience that drives purchase by providing consumers the ability to order immediately and pay over time. Accelerated sales and initial shopper satisfaction, right? It’s an obvious “win-win.” Or so it would seem. 

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Enabling a Superior Post-Purchase Experience for Merchants and Consumers

Successful e-commerce starts with a user-friendly purchase experience. But, if omnichannel retailers and dedicated online sellers want those purchases to repeat, they need to ensure that customers enjoy on-time-as-expected delivery and, when necessary, an easy and effortless returns experience.

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Supply Chain Now Livestream: Maximizing Value Recovery on Returns

Curtis Greve, our VP of Liquidation -- and unofficial Master of the Secondary Market -- sat down with Supply Chain Now for their Reverse Logistics Livestream to share insights into what online sellers need to do to optimize their returns management and maximize value recovery for customer returns, overstocks and excess inventory. 

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