IRC is now Inmar

Innovative Return Concepts was acquired by Inmar in November 2018. Read the Press Release.

Looking for the IRC Reports or IRC Live Track?

If you need support, please call (844) 595-8451 or email

Improve your bottom line: Maximize value recovery and reduce cost

We provide you with best-in-class technology and processing for both traditional and e-commerce returns management. Work with experienced supply chain professionals who specialize in returns management, built on Inmar’s 30 years in supply chain optimization for many of the largest retailers and CPG manufacturers.

  • Automated decision support enables consistent, optimal disposition to boost net sales.
  • Data visibility enables tracking and performance reporting
  • Nationwide facility network provides cost-effective processing. Online vendor portal automates RAs and invoicing to shorten reimbursement times.

Returns Management Full Service Solution

Inmar’s web-based Returns Management application lets you put processing capabilities wherever you need them in your supply chain, according to your specific needs. Choose to process returns at retail, in a distribution center or at Inmar’s strategically located returns facilities. Manage your business dynamics through Inmar’s flexible, powerful business rules engine. Dashboards give you the ability to monitor activity and key metrics from anywhere.

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Returns Processing

Leading manufacturers and retailers maximize efficiency and minimize cost through Inmar’s facilities or Inmar’s network.

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Ecommerce Returns Management

Inmar makes the e-commerce returns process easier and more expedient for your customers, more efficient and cost-effective for you.

Our online product returns solution addresses some of your most vexing challenges:

  • Speed to credit
  • Customer convenience and ease of use
  • Reduce transportation time/costs
  • Visibility into returns to gauge business impact

Save time, save money, please customers

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Returns Analytics Application

Seeing the data helps you drive operating efficiencies, reduce returns and improve asset recovery by leveraging a vast repository of data, insight and industry best practices. You’ll have unprecedented access to information through flexible drill-down technology that allows data to be viewed at every level – corporate-wide or a specific location to help you identify source reduction opportunities, see trends, address variances in returns practices and more.

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Claims Processing Application

Streamline the reimbursement process through timely processing and payment and ensure policy is applied fairly and consistently across all customers. Claims Processing enables you to capture information to the SKU level of detail, apply your policy and analyze the results. In the end, returns management is no longer a necessary evil—it is a strategic advantage.

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Invoice Management Application

With Inmar’s Invoice Management Application vendors can issue Return Authorizations and product disposition instructions online, quickly search for and retrieve new invoices and receive email notification regarding invoices awaiting authorization.

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Returns Management Software as a Service (SaaS)

Your facilities and personnel combined with our world-class technology running on your business rules.

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Ready to get started?

Ready to learn more about Returns or another Inmar product or service? Contact us using one of the methods below and we’ll be happy to help.

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