As the complexities of e-commerce grow alongside consumer demand for a frictionless delivery and returns experience, omnichannel retailers and dedicated online sellers must have superior visibility and functionality throughout the post-purchase ecosystem if they’re to remain competitive. Our Post-Purchase Experience Management solution -- combining the complementary capabilities of Inmar and Convey -- provides both. Sellers using this advanced solution for outbound and inbound product management can be aggressive in their customer service promises while ensuring buyers enjoy an informed and positive delivery and returns experience.
Post-Purchase Experience Management is a combined offering from Inmar and Convey that enhances outbound and inbound product management for omnichannel retailers and dedicated online sellers. Providing unified consumer communications, expansive data capture and comprehensive returns management, this solution enables merchants to easily manage e-commerce delivery, exchange and returns while providing shoppers a superior, reliable and branded experience.
Our solution helps retailers do more to delight their customers, elevate their online competitiveness and operate at maximum effectiveness throughout the post-purchase ecosystem.