Digital returns portal: Bring your offline processes online and give consumers a better experience.
DIGITAL RETURNS
Solve returns challenges for your retail customers with a white-labelled, market-leading digital returns proposition.
We help carriers solve important returns challenges for their retailer customers and consumers through a market-leading digital returns proposition.
Features
Digital returns portal
Exchanges
Location finder
Branded consumer communications
Management information for retailers
Management portal
BENEFITS
CARRIER
- Solution that scales from smallest to largest merchant
- Fully self-service for the carrier and the merchant
- One platform to see all of your merchant performance in one place
Merchant
- Improved NPS with seamless, co-branded journey
- Suite of revenue recovery options, turning cost of sales into revenue driver
- Easy to integrate via e-commerce platform, snippet, or API
End Consumer
- Slick, paperless journey allowing consumer to book their return
- Simple tracking page and tracking updates
- Additional convenience with digital exchanges & returns pick-up
Customer Journey
Inmar’s Returns Portal allows consumers to book returns from a retailer’s website, app, or chat service. Then, Inmar’s rules engine determines how and when the item(s) will be returned.
1
Customer decides to return
2
They select which items to return online
3
Reason codes captured
4
Customer selects return location
5
QR code received or option to print label
6
Customer receives confirmation email