Solve returns challenges for your retail customers with a white-labelled, market-leading digital returns proposition.

We help carriers solve important returns challenges for their retailer customers and consumers through a market-leading digital returns proposition.

Digital returns portal

Digital returns portal



Location finder

Location finder

Branded consumer communications

Branded consumer communications

Management information for retailers

Management information for retailers

Show More

Management portal

Digital returns portal: Bring your offline processes online and give consumers a better experience.



  • Solution that scales from smallest to largest merchant
  • Fully self-service for the carrier and the merchant
  • One platform to see all of your merchant performance in one place


  • Improved NPS with seamless, co-branded journey
  • Suite of revenue recovery options, turning cost of sales into revenue driver
  • Easy to integrate via e-commerce platform, snippet, or API

End Consumer

  • Slick, paperless journey allowing consumer to book their return
  • Simple tracking page and tracking updates
  • Additional convenience with digital exchanges & returns pick-up


Customer Journey

Inmar’s Returns Portal allows consumers to book returns from a retailer’s website, app, or chat service. Then, Inmar’s rules engine determines how and when the item(s) will be returned.

phone 1

Customer decides to return


They select which items to return online

phone 3

Reason codes captured

phone 4

Customer selects return location

phone 5

QR code received or option to print label

phone 6

Customer receives confirmation email