PUDO (PICK UP / DROP OFF) OPTIMIZATION

The Inmar platform powers the creation, roll out, and management of a PUDO network. Using the various tools within the platform, carriers can easily add new third-party locations, improve the customer experience, and increase parcel volume going through the network.

Store application

Store application

Store marketing tools

Store marketing tools

Location finder

Location finder

Branded consumer communications

Branded consumer communications

Management information for retailers

Management information for retailers

Management portal

Management portal

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Store application

Add Inmar’s application to new or existing in-store devices

BENEFITS


CARRIER

  • Easily scale to thousands of locations
  • Low management for carrier head office
  • Maximize your existing locations with improved customer experience

Merchant

  • Address consumer demand, driving up conversion rates
  • Offer flexibility of location types – post office, third-party locations, and locker

End Consumer

  • More convenience & control over deliveries & returns
  • Self-service options, saving time for the consumer
  • Consistently great experience at every location

Host Partners

  • Super simple to sign up and onboard new hosts
  • Minimize impact on host staff handling parcels

 

Customer Journey

 

phone 1

Customer selects collection at check-out and preferred pickup location

phone 2

Host location receives parcel and starts book-in process

phone 3

Customer receives email confirming parcel is ready for collection

phone 4

Customer walks in, scans QR code, and receives parcel

phone 5

Customer receives collection confirmation email

 

phone 1

Customer decides to return

phone 2

They select which item(s) to return online and reason codes are captured

phone 3

Customer selects return location

phone 4

QR code received or option to print label

phone 5

Customer walks in, scans QR code, and returns parcel

phone 6

Customer receives confirmation email

 

Use Data to Make Decisions
 

1

PREDICTIVE NETWORK INTELLIGENCE

We synthesize disparate data into simple, intelligent solutions to proactively optimize customer delivery experiences.
2

 

Automated Customer Engagement

We empower you to deliver consistent, timely order updates at every customer touchpoint.