Post-Purchase Experience Management

Optimizing the post-purchase experience for consumers while maximizing profitability and value recovery for merchants.

POST-PURCHASE EXPERIENCE MANAGEMENT

98%
of shoppers report delivery impacts their brand loyalty
72%
of shoppers say their returns experience influences buying again from the seller

As the complexities of e-commerce grow alongside consumer demand for a frictionless delivery and returns experience, omnichannel retailers and dedicated online sellers must have superior visibility and functionality throughout the post-purchase ecosystem if they’re to remain competitive. Our Post-Purchase Experience Management solution -- combining the complementary capabilities of Inmar and Convey -- provides both. Sellers using this advanced solution for outbound and inbound product management can be aggressive in their customer service promises while ensuring buyers enjoy an informed and positive delivery and returns experience.

 

INTRODUCING POST-PURCHASE EXPERIENCE MANAGEMENT. OPTIMIZING THE POST-PURCHASE EXPERIENCE FOR MERCHANTS AND CONSUMERS.

Post-Purchase Experience Management is a combined offering from Inmar and Convey that enhances outbound and inbound product management for omnichannel retailers and dedicated online sellers. Providing unified consumer communications, expansive data capture and comprehensive returns management, this solution enables merchants to easily manage e-commerce delivery, exchange and returns while providing shoppers a superior, reliable and branded experience.

Providing critical post-purchase functionality -- from shipping through return.

Shopper Communication

Shopper Communication

Shopper Communication that’s branded, dynamic and situationally specific for effectively managing customer expectations and maintaining positive engagement by providing total order transparency.

Prescriptive Analytics and Transportation Insights

Prescriptive Analytics and Transportation Insights

Prescriptive Analytics and Transportation Insights that inform accurate delivery estimates and alert merchants to at-risk deliveries, allowing them to get ahead of customer experience issues and move proactively to protect consumer relationships.

Exception Management

Exception Management

Exception Management for resolving distressed shipments and dispositioning with carriers before they develop into costly return-to-sender issues or appeasements.

Returns Initiation

Returns Initiation

Returns Initiation made easy for both customers and merchants, facilitating a positive and profit-protecting returns process that delivers critical data along with customer satisfaction.

Returns Disposition

Returns Disposition

Returns disposition for maximum value recovery, enabled through cost-efficient return routing and advanced decision guidance.

Delivering superior benefits -- for merchants and shoppers.

Complete Visibility

Complete Visibility

Complete visibility -- forward and reverse -- enables sellers to better manage deliveries, returns and customer expectations.

Comprehensive, real-time data

Comprehensive, real-time data

Comprehensive, real-time data captured across the post-purchase ecosystem informs proactive, corrective measures and facilities continuous process improvement.

Transportation Efficiencies

Transportation Efficiencies

Transportation efficiencies, achieved by leveraging our nationwide network of returns facilities, reduce cost-to-serve, boost profitability and speed value recovery.

Enhanced Customer Engagement

Enhanced Customer Engagement

Enhanced customer engagement -- throughout delivery and return -- ensures a better customer experience, protects brand image and motivates repeat purchase.

Increased Value Recovery

Increased Value Recovery

Increased value recovery results from optimized returns management, hyper-efficient disposition and strict adherence to business rules.

Our solution helps retailers do more to delight their customers, elevate their online competitiveness and operate at maximum effectiveness throughout the post-purchase ecosystem.

What can we solve for you today?

To learn more about these or other Inmar products or services, contact us. We’re happy to help.

 

Inquire Online

 

Call (866) 440-6917 or email solutions@inmar.com

All statistics above are US.