Let us handle your returns, help you save money and make your customers happier

Returns

Delight customers and profitably improve operations through better returns management.

Take Control

Provide Faster Returns

Easier returns & quicker refunds to please your customers

Make Better Decisions

Know what they’re buying, what they’re returning and why

Save Time & Money

Let us handle the messy stuff and save you money doing it

Simplicity breeds shopper loyalty:

0 %

of consumers will buy from you again when returns are easy

Remove the difficulty, keep the customer

  • Quicker credit and refunds
  • Easy Return Label Printing – no customer service calls required
  • Return status tracking
  • Capture reason for return and other valuable business info on every return

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Insight – Leverage data for better business decisions

Capture and track data on every return so you can know more about what’s going on and why

  • Assess risk
  • Detect fraud
  • Differentiate between problem returners and valuable customers
  • Maximize value recovery
  • Better inform forward planning
  • Collaborate with vendors
  • Avoid future overstocks

E-commerce Returns Merchant Dashboard

 

View the e-commerce returns merchant dashboard in action

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Nationwide return centers reduce your cost, improve speed to credit

Inmar’s facility locations help you reduce shipping costs through proximity to population areas where your returns originate.

  • Shorten your cycle time and speed to credit
  • Better control your shipping costs
  • Improve your processing and condition assessment
  • Disposition Intelligence guides you to the highest value decision for each return
  • Software-only option (SaaS) – run in your own facility if that works better for you
  • We can process wholesale returns – no one else does

Thought Leadership on Supply Chain

How to Optimize Your Customer’s Return Experience

The sense of urgency driven by today’s digitally driven “culture of instant gratification” has created a demanding customer sentiment. They want free shipping on returns, prepaid return labels in the box with online purchases, and they often decide who they’ll buy from based on which seller makes returns the easiest.

The Dynamics of Food Donation

It’s estimated that more than one-third of the U.S. food supply goes to waste. It’s incumbent upon all of us with the power to help make more food available to more people to play our full part in addressing this serious and compelling issue. Inmar, as one the nation’s leading returns logistics providers, enables delivery of 15 to 20 million pounds of usable product – donated by retailer and manufacturer clients — to food banks every year.

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Industry-leading technology, analytics and service

Inmar Supply Chain Solutions are consistently recognized, year after year among the best in the business.

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