Supply Chain

Returns are Growing and Driving Opportunities for Resellers

Returns activity in the fourth quarter of 2019 broke with past trends as overall returns volume was up significantly compared to this quarter in previous years. Past analysis has found a close parallel between retail sales growth and returns growth. However, this last year-end saw returns volume grow 7% versus a roughly 4% increase in primary channel sales.  

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US Pharma Supply Chain Leaders Propose Blockchain-Based System

Set to begin in 2023, the Drug Supply Chain Security Act (DSCSA) established new requirements designed to help eliminate counterfeit pharmaceuticals and enhance patient safety. In an effort to address compliance, 25 of the world’s leading pharmaceutical manufacturers, wholesale distributors, pharmaceutical dispensers, logistics companies, professional organizations and standards bodies collaborated in the MediLedger Project.

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Inmar Intelligence Featured on Let's Talk Supply Chain

The fact that most companies focus a disproportionate amount of their supply chain resources on forward processes should come as no surprise. Managing returns and reverse logistics is hard on a number of levels. But dismissing their impact is a losing strategy. 

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The Cure for the “Holiday Hangover” from Growing Gift Returns

Yes, e-commerce is generating tremendous returns volume and, yes, manufacturers must act swiftly and efficiently in order to minimize value loss for returned products. However, highly capable providers with the experience, technology and facilities available to cost effectively relieve online sellers of this burden, execute timely and efficient disposition of returned goods and ensure maximum value retention for product that does come back.

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Embrace the Negative — Capitalize On Online Returns

Although the logistics burden of higher rates of e-commerce returns is not the happiest picture, the truth is that returns are neither a necessary evil nor indication of customer dissatisfaction.

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What Happens to Returns?

  Get the inside scoop on what happens to products when they are returned to the store. We shared the details with CBS Sunday Morning's Rita Braver, check it out below!    

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Stargazing Around Grocery: Inmar Insights into 2019

It's not easy to know what lies ahead for retail grocery, but our experts have collaborated on an insightful forecast into the future for this ever-changing vertical.

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Supply Chain Scorecards: A Tool for the Times

Understanding and addressing — as quickly and completely as possible — issues within the supply chain has never been more important as consumer expectations around quality have never been greater.

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How to Optimize Your Customer's Return Experience

The sense of urgency driven by today's digitally driven "culture of instant gratification" has created a demanding customer sentiment. They want free shipping on returns, prepaid return labels in the box with online purchases, and they often decide who they'll buy from based on which seller makes returns the easiest.

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