HOW TO WRANGLE CUSTOMER ENGAGEMENT IN A WILDER ONLINE MARKETPLACE

In the long list of experiences forever changed by the pandemic, shopping has earned a spot close to the top. 

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Optimize Your Post-Purchase Experience: Inmar Intelligence forms Joint Venture with UK-based Doddle

Consumers are buying more online than ever before, but this rapid increase in online sales is creating new challenges for merchants, carriers, and shoppers — particularly in product returns. According to the National Retail Federation, the growth of returned goods from online purchases outpaced the growth of online sales by nearly 5x.

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RETURN TO SPLENDOR: HOW DATA-DRIVEN RETURN STRATEGIES INCREASE PROFITS AND IMPROVE THE CUSTOMER EXPERIENCE

Original published in Retail Dive: https://www.retaildive.com/spons/return-to-splendor/609800/   Peak selling season is right around the corner, and supply chains across the globe continue to face unprecedented challenges — material shortages, insufficient labor pools, and transportation inconsistencies, just to name a few. While demand for goods may be high, limited supply could push prices up and total sales volume down. As a result, retailers need to ensure they protect margins on every order. 

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Why a Good Return Experience is High Priority for Online Shoppers

The growth of returns from online purchases is outpacing the growth of online sales by nearly 5 times. To better understand the dynamics of online sales and returns, Inmar Intelligence surveyed 1,000 adult shoppers that had returned at least one online purchase within the past three months.

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Choosing a Reverse Logistics Provider: What You Need to Ask

With product returns growing exponentially alongside increasing e-commerce and in-store sales, it’s never been more critical for retailers to partner with a fully qualified reverse logistics provider.  To find a provider capable of efficiently managing the tremendous returns volume while maximizing value recovery, retailers need to ask some hard questions. And get clear answers.

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Who’s Going to Pay for All This E-commerce?

Online shoppers have become used to free shipping on purchases and returns. And omni-channel retailers and dedicated online sellers have, for the most part, become used to picking up the tab. But do merchants have to pay for everything or are there options for containing (or even cutting) growing logistics costs?

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Speed is key to “owning” the post-purchase ecosystem

Our new Post-Purchase Experience Management solution provides superior visibility and functionality throughout the post-purchase ecosystem -- enabling retailers to improve profitability and delight customers by maximizing value recovery on returns while exceeding consumers’ post purchase expectations. And we can put our solution in place fast.

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Don’t let your liquidation program compete with your primary sales channel

Effective liquidation of overstocks and returns is critical to maximizing product lifecycle value and protecting the bottom line. And, if properly monitored and controlled, the secondary market can make a lot of money for both retailers and manufacturers while keeping product out of landfills and meeting everyone’s sustainability goals.

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Sending Returned Products to Landfills Echoes Mom’s Wrath

Remember when Mom used to chide you for throwing away things that she thought were still useful? You can hear her voice echoing in your head right now, “Don’t you DARE throw that away -- someone might want it -- it’s still perfectly useful! That’s like throwing away money! What are you thinking???”

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