Returns

Returns are Growing and Driving Opportunities for Resellers

Returns activity in the fourth quarter of 2019 broke with past trends as overall returns volume was up significantly compared to this quarter in previous years. Past analysis has found a close parallel between retail sales growth and returns growth. However, this last year-end saw returns volume grow 7% versus a roughly 4% increase in primary channel sales.  

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Sending Returned Products to Landfills Echoes Mom’s Wrath

Remember when Mom used to chide you for throwing away things that she thought were still useful? You can hear her voice echoing in your head right now, “Don’t you DARE throw that away -- someone might want it -- it’s still perfectly useful! That’s like throwing away money! What are you thinking???”

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The Cure for the “Holiday Hangover” from Growing Gift Returns

Yes, e-commerce is generating tremendous returns volume and, yes, manufacturers must act swiftly and efficiently in order to minimize value loss for returned products. However, highly capable providers with the experience, technology and facilities available to cost effectively relieve online sellers of this burden, execute timely and efficient disposition of returned goods and ensure maximum value retention for product that does come back.

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Embrace the Negative — Capitalize On Online Returns

Although the logistics burden of higher rates of e-commerce returns is not the happiest picture, the truth is that returns are neither a necessary evil nor indication of customer dissatisfaction.

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What Happens to Returns?

  Get the inside scoop on what happens to products when they are returned to the store. We shared the details with CBS Sunday Morning's Rita Braver, check it out below!    

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How to Optimize Your Customer's Return Experience

The sense of urgency driven by today's digitally driven "culture of instant gratification" has created a demanding customer sentiment. They want free shipping on returns, prepaid return labels in the box with online purchases, and they often decide who they'll buy from based on which seller makes returns the easiest.

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