Pia Ostos, Sr. Director, Product Marketing | April 21, 2021

Just because retailers can’t lower interchange fees doesn’t mean they can’t save money.

Can retailers lower interchange fees? The simple answer is no, because interchange fees have set rates. However, by optimizing to the lowest interchange rate and driving operational efficiencies, merchants can still improve their payments cost structure. 

Choosing the right payment gateway can help drive savings and improve the bottom line. The key? Look for a gateway that provides direct cost savings when it comes to transaction fees, capex, and overall SG&A optimization. 

5 key things to look for in a payment gateway when trying to improve your total cost of ownership (TCO): 

  1. Automatic routing to the lowest interchange fee. Look for a gateway that offers built-in, least-cost-routing. This will optimize processing to the market’s lowest available network fee. Ask your provider for proof this is being implemented. 
  2. Cloud-based troubleshooting and repairs. Cloud-based payment gateways can optimize uptime availability to almost 100% maximizing revenue potential. Additionally, a cloud-based system allows for remote software updates, troubleshooting, and even pinpad repairs helping drive down labor costs.
  3. A predictable SaaS fee model. Most gateways have a per-transaction fee, with other additional non recurring fees  such as P2P encryption, endless aisle, card present/not present. A flat SaaS fee, on the other hand, is predictable and can help retailers budget accurately and drive direct savings on average on such additional transaction fees. 
  4. PCI certifications & audit reports. A gateway that can handle all PCI certifications and audit reports generates annual savings in terms of labor and certification costs. This saves retailers from having to invest time and money  in paperwork to meet PCI requirements on their end.
  5. Processor- and hardware-agnostic.  A gateway that can easily integrate with any processor and hardware eliminates capex at the moment of integration and future switching costs when it comes to hardware. It also helps merchants create leverage when negotiating with payment processors, enabling better holistic payment ecosystem cost structures.

For more insights and information that could help you improve your payments cost structure, watch the video below:

Pia Ostos, Sr. Director, Product Marketing