Both holiday shopping and returns will be a scramble this year as shopper behavior shifts amid the COVID-19 pandemic. Inmar Intelligence reverse logistics expert Michael Foy shares new data regarding predictions for 2020 holiday shopping and returns. Most importantly, Foy discusses how retailers and e-commerce sellers can best prepare for holiday returns. With the shift to e-commerce, returns will be a challenge, but not insurmountable. The webinar explores what to expect, what to be aware of and how to manage returns for the highest value recovery.