Apparel maker gets 650,000-unit return backlog relief and $45M in product returned to salable condition
SITUATION
A major-brand omnichannel apparel seller had a returns backlog of several hundred thousand units blocking forward-bound product in its fulfillment center
STRATEGY
Interfaced with client’s returns initiation platform to automate receipts/credits
Replicated client’s specific inspection and repackaging process to evaluate returned product eligibility to be returned to stock
Implemented new liquidation program to improve value recovery in secondary markets
RESULTS
Inmar cleared a total returns backlog of 650,000 units valued at $45M:
Inmar cut the product backlog by more than 75%(250,000 units) in the first 6 weeks
Folded, poly-bagged, and labeled to return 90%+ products to retail stock
Processing returns in Inmar facilities allowed rededication of DC space to forward flows
130+ employees were returned to fulfillment duties in the client facility and square footage dedicated to forward-bound product to meet throughput for new corporate sales objectives. Eliminated extra shifts and weekend work
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