Frequently Asked Questions Inmar InSTORE℠ App

"Q. What kind of smartphone do I need to use the InSTORE app?

A. Any iPhone or iPad that can run iOS 7.0 or higher or any Android smartphone that can run Android 4.0 of higher. Note: Your device must have cellular data connectivity.

Q. Can I use InSTORE on my tablet?

A. The InSTORE app CAN be used on iPads that have cellular data connectivity running iOS 7.0 or later.

InSTORE is NOT compatible with most Android tablets. Please check to see if your tablet is included on our list of compatible devices by clicking here: overtheshoulder.com/compatible_devices.html

Q. I haven't received my username and password.  What should I do?

A.  An invitation email with your download instructions and your username and password should have been sent to the email address you gave to Inmar. If you don't see your invitation email in your Inbox, please check your Spam folder, as it may have ended up there.  If you still don't see your email invitation, please contact your project manager.

Q. What happens if I leave the InSTORE app in the middle of a store visit (because I receive a phone call or need to do another activity on my smartphone)?

A. No problem. You can leave the InSTORE app at any time. Just tap the InSTORE icon on your phone's main desktop when you want to come back, and hit "Resume." You'll come right back to where you left off.

Q. Does InSTORE monitor other apps on my smartphone, or upload any personal data?

A. No. InSTORE only uploads your responses and the data we ask you to collect as part of the assignment, along with the time and location of those responses. Note: InSTORE will access your phone's camera to enable in-app camera use and barcode scanning. InSTORE does not access, monitor or upload any other data on your device.

Q. What do I do if I lose my smartphone in the middle of a project?

A. If you lose your smartphone during a project and would like to use another device, please email instoreadmin@inmar.com and let us know. We'll reset your account so that you can download the InSTORE app again and log in with your original username and password. Note:  You WON'T be able to log into the InSTORE app until we've reset your device. Sorry about your phone!

Q. How much of my cellular data plan will InSTORE use up?

A. InSTORE is designed to minimize the amount of data it uses. A typical store visit will use about 5-10MB of your data plan to upload. If you want to reduce the usage of your phone's cellular data plan, you can connect to a Wi-Fi network prior to uploading you store visits and stay connected until the next assignment has downloaded. It's less convenient, but it works for some. Note: If you do this, make sure you turn your cellular data signal back on after each upload so that you'll receive notifications we send that may be important to your assignment.

Q. I don't have an assignment on my smartphone. What do I do?

A. 95% of the time, the reason you don't have a new assignment on the InSTORE app is because your previous store visit data has not uploaded successfully. Remember: your next assignment usually won't be sent until the data from your previous assignment has been uploaded. Follow these steps to ensure your previous upload has completed:

• Ensure that you are connected to a strong data signal.
• Leave the InSTORE app open until you have received confirmation that your previous visit data has uploaded.
• Exit and re-open the InSTORE app and look at the Welcome Screen. If the Welcome Screen says "Uploading 1 of x assignments" leave it open in an area with a strong data connection. You'll see the "Thank you for your answers" or "Data uploaded successfully" message when your data has uploaded.

Remember: your next assignment may take up to 5 minutes to arrive after the previous one has uploaded.

Q. I want to switch smartphones. Can I do that?

A. Yes. You can switch the device you're using in a project if you need to. Just email instoreadmin@inmar.com and let us know that you want to switch devices. When you receive a confirmation email letting you know that your device has been reset, download the InSTORE app on the new device and log in using your original username and password.

Q. Does my device have to have a cellular data connection? Can I just jump on a Wi-Fi network and use InSTORE?

A. To use InSTORE, your device must have a cellular data connection. It is technically possible to use Wi-Fi networks, but doing so can result in missing notifications, new assignments and slow down your work process substantially. That's why we insist that users have cellular data capability on the devices they use with InSTORE.

Q. Do I need to be constantly connected to a signal to use InSTORE? What if I'm in a store where I can't get a cellular data signal?

A. You don't need a constant data connection to use InSTORE. InSTORE needs a data connection at the following times: when it sends you a new assignment, uploads your assignment and sends you push notifications. As long as you are connected during these times, you don't need to be connected the entire time you're using the app.

Q. I have a question about a store assignment. Who can I contact?

A.  If you have questions regarding your store assignments, please contact the project manager you are working with on the assignment.

Q. I need help using the InSTORE app. Who can I contact?

A. If you can't find the answer to your question in the list above, please contact Inmar InSTORE help desk at instoreadmin@inmar.com (please include the project number in the subject line of your email), or the project manager you work most directly with on the project. You can also go to the 'settings" section of the InSTORE app, and hit the "Tech help" button.