Product Analyst - PRISM

December 23, 2009

Major Job Responsibilities:

May include one or more of the following, depending on assigned area:

Support product life cycle of assigned products and assist in product planning and portfolio management

  1.  Acts as key person on project team.  Assists Product Manager (or designated manager) in the development, documentation, testing, marketing, and analysis of enhancements, line extensions, and new products.  Reviews processes and makes recommendations for improvement.
    • Identify, analyze, and translate business needs into product requirements and specifications
    • Develop low-tech prototypes of product enhancements using PowerPoint, Word, and Excel
    • Coordinate efforts to research and write product scope document for projects
    • Write business rules for products, projects, and enhancements as assigned (both PID and PDD)
    • Prioritize assignments to ensure project deadlines are met while supporting day-to-day production activities
    • Track assignments, develops updates and communicates status to management
    • Escalate issues
    • Attend meetings regarding assignments
    • Coordinate with IT regarding tasks and resource schedules
    • Plan and execute User Acceptance Testing
    • Provide input, guidance, and support to IT, Client Services and Operations during  testing and implementation
    • Work with appropriate staff to resolve product issues
    • Plan and execute project launch activities with Marketing, Sales and Operations
  2. Act as product champion of assigned products.
    • Subject Matter Expert (SME) as assigned
    • Prototyping and/or storyboarding enhancements/products as directed
    • Conduct CFA, focus groups, and client interviews as directed to understand client needs
    • Knowledgeable about competitive offerings
    • Conduct industry, market, and competitive research as applicable
    • Interface with various departments to analyze, develop, and maintain operating procedures and product documentation.
    • Support/lead product training
    • Assists in developing training plans and schedules
    • Develop content, materials, and conduct training classes for Clients and Associates.
    • Coordinates the retrieval of data for research analysis and preparation.  Makes presentations as appropriate.
    • Interfaces with other departments as appropriate to assist in developing marketing materials.
  3. If applicable, manage 3rd party relationship in support of assigned products.
    • Conduct vendor research
    • Coordinate and manage information and data exchange
    • Recaps and tracking as needed
    • Participation in conference calls and meetings with off-shore development groups
  4. Other duties as assigned.

Support the Sales Team/Business Development Managers/Product Team in quarterly client business reviews and data analysis for product management client input, client proof of concept data, and analysis of new client proposals and new business opportunities for PRISM.

  1. Compile data analysis to support key business objectives and product objectives for quarterly client meetings and sales meeting where new development initiatives are involved.  Compile data for internal analysis of new business opportunities.  Research competitive offerings and alternatives.  Requires detailed data analysis. 
  2. Work with PRISM IT associates to compile proof of concept data to support client business requirements review and approval procedures.
  3. Develop presentation materials to deliver business analysis and product requirements to clients and/or prospects. 
  4. Work collaboratively with the sales team, BDM, PRISM Sales Support Manager, PRISM Product team and administrative support to ensure data analysis and metrics are collected and presented following best practice guidelines. 


QUALIFICATIONS:


Ability To

  • make persuasive presentation to Clients and management groups
  • thoroughly explain Company products and services to Clients and Associates
  • analyze PRISM-related business operations, systems and procedures and make appropriate recommendations
  • use internet search engines/research methodology and provide analysis
  • research, develop and recommend pricing (if applicable)
  • meet program objectives and deadlines
  • represent ideas clearly and concisely, facilitate communications and problem solve
  • coordinate the efforts of Company personnel
  • provide technical guidance and training to co-workers
  • compose complex, professional business correspondence and reports
  • plan own work after objective is set by supervisor
  • prioritize and manage multiple tasks to ensure timely completion of all projects
  • travel independently

Knowledge Of

  • industry concepts and practices
  • extensive knowledge in servicing business accounts
  • marketing and promotional concepts and practices
  • finance and business management

   
EDUCATION:

  • Three to five years of related work experience in one or more (preferably a combination) of the following fields:  product development and/or management, client services/operations, complex business account services, healthcare and/or financial system backgrounds;
  • AND a Bachelor's degree (B.A.) from 4-year college or university;
  • OR an equivalent combination of training and experience.