Financial Services Representative - PRISM Reconciliation

February 2, 2010

PRIMARY RESPONSIBILITIES

Manage Enrollment Management (internal roster management, paperwork handling, early Welcome messaging – phone and email)
Manage the process flow for inbound PBM payment data management (requests for consolidated PBM 835 files and monitoring of progress, store-submitted PBM paper remittance handling)
Make requests for claims data and post claims (communication with data switches, claims validation, claims posting)

Provide Account Management-style customer service to independent pharmacies in designated client bases
Execute a monthly internal review of all accounts, place a brief check-in phone call to each client pharmacy
Assist Call Center team in addressing issues from inbound calls and email from independent pharmacies (research and review issues, make return phone calls)

Host online meetings, make general training presentations and give RxRecon Web Portal demonstrations using the WebEx online meeting tool
Assist with inbound pre-sales questions from Relay Health and AccessHealth sales teams

Additional duties will be defined for this role.

Quick and intuitive learner with excellent reading and listening comprehension skills
Strong verbal and written communication skills
Highly motivated self-starter able to perform at a fast pace and high level
Demonstrated analytical ability to identify problems, develop and implement solutions
Ability to work both independently and as part of a team
Proficiency with Microsoft Word and Excel
Proficiency in making presentations and/or giving demonstrations using an online meeting tool such as WebEx
Prior pharmacy experience and a working knowledge of accounts receivable a plus

Bachelors degree in business, accounting, finance, or a related field, OR equivalent work experience
2+ years accounting, banking, or financial operations/customer service experience